Our new WiFi Max service allows you to have up to 3 pods. Virgin Media Community. While connected to WiFi, Tap "I’m ready " and then wait a couple of minutes for the scan to complete, and then tap Continue. Re: Order WiFi pods. Wait 2 mintues for Scan. If running through the app checks, it's not offering you the option to order the pods then chances are the Hub is showing that the connected devices don't need the. Entertain me; Broadband Deals. Browse Virgin Media Virgin Media Community. Optimisation complete, Tap Rescan room, Tap Start Scan. Scan complete, Tap continue. If I try and activate WiFiMax it tells me to run a test on VM Connect and order from there. SpeedYou do need to use the Connect app to perform the Home Scan in the area where the signal is low (est) Using the app should also help optimise the signal. Switched On Families. 👋🏼 I'm sorry to hear about the issues you are having when trying to order out the Wi-Fi pods. Hi there @LFC383 . QuickStart, set up and connections. Tried to order wifimax pod from my account but it asks me to chat to someone. Thank you @Wytham. You can only order one pod at a time and there must be an interval of 7 days before ordering another pod. So you need to prove that you can't get 30 Mbps (3. Home Phone. However, I don't have any options for ordering a Pod through the app. Browse. Then Start the scan again. If the scan picks up that you need a pod it will allow you to order some. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. Wait 2 mintues for Scan. . a month ago. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers. If the Connect app is not working for you, wait here. Tap Start the scan and then. Regards, Steven_L. Please look out for the purple envelope in the top right of your screen. Tried to call but no go there either. Once you’ve linked the Virgin Media Connect app to your Hub 3, 4 or 5, you’ll see your network details on the Home tab of the app. TV on the go. Wait 2 mintues for Scan. Thanks - SteveI'm sorry to hear you're facing some issues with the Wi-Fi signal and service in your home. Virgin Media help and support. If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi. Re: Wifi Pods. Please do get in touch if you require any further assistance, and we will be happy to help. . • View, manage and even order WiFi Pods*. I have merged them now. Virgin Phone Switchover. Inefficient, extremely poor designed process. Just make sure your mobile is on the correct VM wifi network and not using any VPN's. We can see you have managed to speak to the team since posting and the pod was discussed, we trust everything was covered during the call. Hi My volt benefits have been applied but I cant find information on the website anywhere on how I order the Wifi Pods? Is there a way other then having to ring customer service? regards JennyIt's great to hear you're looking at having WiFi Pods. I used the Connect app to get readings (Bedroom 1: 19 mbs, Bedroom 2: 540 mbs, Hallway: 17 mbs, Kitchen: 15 mbs, Living room: could not ge. Hi , Thank you for your post and welcome back to our community forums. I am looking to order WiFi pods as I previously had boosters from Sky that provided full coverage. Then Start the scan again. You can either order through the app here or contact us to order more on 0345 454 1111/150 from a VM landline, be aware that you can only order 1 per week however. You can order WiFi pods from the Virgin Media Connect app. Excludes broadband faults and broadband network outages. Hi. Add a Comment. • View, manage and even order WiFi Pods*. You can also add WiFi Max to our M125 to M500 Fibre Broadband packs (without Volt) for £8 a month with your first WiFi Pod provided automatically. Tap Add a room, and at on the room you're in, then Start the Scan (do this in every room)The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. Thank you for posting about your issues with the Wi-Fi Pod. Remember, our WiFi Pods and the Connect app only work with the Hub 3, Hub 4 or Hub 5. My WiFi does not reach the back end of my home. Check out the do's and don'ts, in our Community FAQs. Scan complete, Tap continue. • While connect to WiFi, Tap I’m ready. In 2 rooms in the house we are getting below 20mbs and in one room, we’re getting no connection. Right here we go, i have one pod already succesfully ordered after scanning on the connect app, it does a great job and really need another but scanning again doesnt give me the ordering option like before, just tells me to call so i went on to chat and had the chat transferred to Whatsapp. Basically I got offered wifi pods before but I had split ssids so they couldn't send them. I have situated my router in the hall. Phone. Check out the do's and don'ts, in our Community FAQs. The pods are only free for volt customers and 1gig service. My Virgin Media App. If it finds a potential signal-less spot, it’ll test our broadband speed to the WiFi Hub to make sure there isn’t a problem with your network. They are free on Volt, 1GB or Oomph bundles. I am now on the phone and moving between departments and being on hold. The WiFi Max guarantee costs just £8 per month, or is free to some customers, and promises minimum download speeds of 30Mbps in every room, or a £100 bill credit. You need to use the Connect app. Sorry to hear that you've been unable to order your pod via connect app. Not sure if you have downloaded the 'Virgin Media Connect' app, which, once installed allows you to carry out a home wifi check - room by room (and you can add rooms). Sorry to see you are having problems ordering the wifi boosters. Hello, changed to the 02 volt bundle how do I go about getting pods sent as WiFi is poor , cheers dan - 5187682. I have set up the new hub 5 router and have good reception close to the Hub 5, but have poor WiFi in the kitchen at the back of the house. Hi @lojelo5 - thank you for getting back to us. Broadband. Have you downloaded and used the Connect App yet? It'll test the connection in your home, detect black spots, and also help you order a. When I try to get a pod it seems like I an going to be charged even though I am an existing o2 customer who should be able to. . The clever technology inside our WiFi Pods uses the cloud to understand how you use WiFi and constantly adapts to create the best conditions for the network your home needs every day. Clicking the link to order brings me to. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. Reply. Please let me know how you get on. WiFi Pods and Boosters. Best Add a Comment AndChiron • 4 days ago Use the VM connect app or give customer services a call. Go on live chat on VM website and request a pod. · Wait 2 mintues for Scan. It is not great - often the reconnections drop out or can't be made. The mesh wifi pods now come with a speed guarantee . The app says I'm optimised, but I cannot find a way to order my first WiFi pod to overcome my issues. The app should fine tune your connection and make it stronger in your various rooms and then if you meet the criteria order a pod for you. The pods can only be sent out one at a. I have spent an hour looking through the VM website and I can - 5149114. Tap Start the scan. These are all described as "Great" with a green circle, and don't give me the option of ordering a WiFi pod. I note from other forum posts this is not an uncommon situati. 0 Kudos. Wifi pod issues in Networking and WiFi yesterday; WiFi pods in Networking and WiFi Friday; Hub5x Poor Wifi range, how to order wifi Pods in Networking and WiFi Friday; Instructing devices onto specific pods in Speed Friday; Need to Order Pods but I cant order through Virgin Connect in Networking and WiFi FridayWe recently had our Hub 5 installed by Virgin. Basically I got offered wifi pods before but I had split ssids so they couldn't send them. Home Phone. Can anyone help. This does not seem correct, given we are. It lets you run a super-intelligent WiFi home scan to smooth out any snags, manage your WiFi Pods, and pause WiFi to any device when you need to – perfect for when it’s the. While connected to WiFi, Tap "I’m ready " and then wait a couple of minutes for the scan to complete, and then tap Continue. The pods can only be sent out one at a time too. Tap Start the scan. If you have no luck with the app you can call 0800 064 3850 to order. Subscribe to this message's RSS feed. Kind regards, Ilyas. Networking and WiFi. Very poor customer serviceFrom 4 tests in 3 rooms, I got download speeds of 14, 5, 8 and 15 Mbps with corresponding upload speeds of 6, 0, 1 and 6 Mbps. QuickStart, set up and connections. Glad to hear the first pod has arrived and the second is on the way! We would love to know how you get on with them. Our home scan feature will guide you from room to room to carry out WiFi speed tests. Tap Start the scan. . Hi Aisha, I have also been trying to order 1 Wifi Pod as I have poorly signal i a couple of places in my housew but I cannot find where to. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. The app does not allow me to scan in the bedroom as it does not pick up the wifi at all. The only problem is duri. 0 Kudos. They can also use your home’s electrical wiring to transmit the signal, like our Powerline. Our new and improved two-step speed test guides you around your home room by room, testing WiFi performance in each one. Virgin TV 360. Broadband. Hmm. Then Start the scan again. Hm I did this through the app but was never walked through ordering the pods. I'm going round in circles trying to get a pod online or within the My Connect app. . I tried running a diagnostic through the VM Connect app in the dead spot and it said I was eligible to order a Wi-Fi pod, but it directed me back to the Virgin Media website, and from there it told me to chat to an agent online to order a pod but the chat/messaging service disconnects before I get a response. Hi, looking to order Wi-Fi Pod for our home not sure where or how this can be done. While connect to WiFi, Tap I’m ready. Is this correct, if so is there anybody that can help. . Browse Virgin Media Virgin Media Community. You cannot use a ‘purchased’ VM pods. You need to do a scan on the connect app. Then Start the scan again. £40-100 (that’s ~4->12 months of Max Pod rental) should sort it for most customers with an average property and usage. TiVo. 0 Kudos. Check out the purple envelope in the top right hand corner for a private message from me. Take a screen shot of the results. The app should detect low signal and allow you to order them straight from there. To install a mesh WiFi Pod, follow these simple instructions in our installation guide . If you’d like to change the delivery date of an order that has already been dispatched, you’ll need to contact the courier directly. Can I. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers. All the information you need to setup your first Pod or fix an issue can be found here. Account - Cable. If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi connection. How to perform the scan and order the wifi pods when using the Connect app. It helps you get your broadband up and running and make the most out of your WiFi experience, all from the comfort of your sofa. The best way to get a pod order is download the Virgin Connect app, from here do a scan. You can check WiFi speeds to your Hub and devices, manage all your WiFi Pods, tackle common WiFi hiccups, get expert help and loads more, all in one place. Using our mesh WiFi Pods (white), boost your home broadband coverage and make sure no room is left unconnected. Hmmm thanks for that but that isn't quite how the conversation went. Hi, looking to order Wi-Fi Pod for our home not sure where or how this can be done. Networking and WiFi. Once this is done, you can add more Pods (up to a total of 3) at a later date. Hello Virgin Team, I have the same problem and I'm going in circle trying to order a WiFi pod from the connect app. Hello, I wonder if someone can help me to order my first WiFi pod please. On several occasions I have called virgin media to order a wifi pod, to then be told exactly what I want to hear that the tracking details will be emailed to me within 4 hours. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you. However, the connect app directs me to the website, the website doesn't have an order link. Best advice is calling 150 from a VM landline/Virgin Mobile at 8am and going through the cancellation route & explaining you just want a pod. The clever technology inside our WiFi Pods uses the cloud to understand how you use WiFi and constantly adapts to create the best conditions for the network your home needs every day. Hi stiffers . Sorry to see you are having problems ordering the wifi boosters. Tap Order a WiFi Booster if an option. Complaints. I’ve spent over 2 hours on live chat and what’s app and not spoke to an agent yet. Whilst the 1st pod can be requested, a second and third pod can only be ordered after diagnostics have been completed and we determine that a Pod is the correct fix for the connection issue. It will identify the blackspots and allow you to order one Pod to start with. Networking and WiFi. Unfortunately, the message said that ordering could only be done by phone. The best way to get a pod order is download the Virgin Connect app, from here do a scan. Good Morning @Little_miss_sun, thanks for your post and a very warm welcome to you! I'd be able to pick this up for you and request the Wi-Fi pod to be added to your account. 1 ACCEPTED SOLUTION. We’re so confident in this technology that we’ve launched. That means double the mobile data on every eligible O2 Pay Monthly plan in your household. Networking and WiFi. You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they £8 a. Once this has been done it will advise if a pod is needed and then will allow you to order. Please try the below steps as it should help if a Pod is needed; • Tap Start the scan. Our new WiFi Max service allows you to have up to 3 pods. Stream from Virgin Media. I upgraded my set up and it is showing a poor Wi-Fi in an area of my house. The pods can only be sent out one at a. Our home scan feature will guide you from room to room to carry out WiFi speed tests. I've just been struggling to speak to a human and get it actually ordered! I am sorry about that 😥 That must be frustrating, but you've come to the right place to get some help! Speak to you soon!Had Virgin installed yesterday and unfortunately the majority of the upstairs is getting a wi fi signal way below 20mbps. Tap Start the scan. Tap Add a room, Tap the room you're in. Stream from Virgin Media. Hi @Tweeder786 . The clever technology inside our WiFi Pods uses the cloud to understand how you use WiFi and constantly adapts to create the best conditions for the network your household needs every day. Hello Virgin Team, I have the same problem and I'm going in circle trying to order a WiFi pod from the connect app. • Start the Scan (do this in every room) • Scan complete. Start the Scan (do this in every room) Scan complete. Hi @xanabutt . Technical assistance just gets an AI that assumes there's a fault. Tap Start the scan ; Then Start the scan again ; While connect to WiFi, Tap I’m ready ; Wait 2 mintues for Scan ; Scan complete, Tap continueI upgraded my package a week ago and the new one includes 3 wifi pods. Please have a look here. Stay safe online. I will be able to assist you on this and get a pod sent out. Can anyone advise please? We’ve ran several scans using the app of our home. . Very Insightful Person. WiFi Pods and Boosters. The app guides you through optimal pod placement and. Otherwise WiFi Max is an £8 Monthly addition to. QuickStart, set up and connections. To run the scan, simply connect to your. While connect to WiFi, Tap I’m ready. Please can you try the below steps for me on the app as it should help sort this; Tap Start the scan. The mesh wifi pods now come with a speed guarantee . Hi stiffers The pods are free on the Gig1 package, Ultimate Oomph, or any Volt bundle, however if you are on any other package then they are £8 a month. Wi-Fi extenders are devices that increase the range of the Hub’s wireless signal, giving you a stronger and more stable connection over more of your home. I've just been struggling to speak to a human and get it actually ordered! I am sorry about that 😥 That must be frustrating, but you've come to the right place to get some help! Speak to you soon!Re: WiFi Pods order. While connected to WiFi, Tap "I’m ready " and then wait a couple of minutes for the scan to complete, and then tap Continue. Regards. · Scan complete, Tap continue. You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted)Options. Home Phone. The home scan feature will guide you from room to room to carry out WiFi speed tests. I can see you are currently in PMS with a member of our team to resolve this. Patiently looking forward to a FTTP choice in my area. Cannot speak to anyone direct or even on chat so thought I’d give the community a go. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. If you need any further assistance once you receive these, please pop back here and we'll be happy to help you. Eventually got through to a lady in India who was very pleasant to speak to, but clearly non-technical and had trouble thinking outside. However they can be chargeable depending what package you on. Jimmy1987. Is there a good reason - 5444366. While connect to WiFi, Tap I’m ready. If you which to go through the diagnostic process for this, I will send you a private message so that we can do this. The VM Connect app advised to order the WiFi pods, but with no information on how to do this. The Virgin Intelligent WiFi Pod is a solid option for Virgin Media customers with Hub 3 and Hub 4 routers looking to boost Wi-Fi speeds and stability. It's up to three in total depending upon coverage. I have the 1gb package, I have run the speed test which confirmed the. on 01-07-2023 18:05. Certainly a pod can help with this. The hub is located towards the back of my home but I didn't have anywhere near these wireless issues when I had the SH3. In one room the wifi is intermittent and sometimes disconnects because of weak signal. WiFi pod flashing blue in Networking and WiFi an hour ago; Trouble ordering Wi-Fi pods in Networking and WiFi an hour ago; WiFi Pods, can I plug into powerstrip? in Networking and WiFi yesterday; poor wifi speed on hub 5 in Networking and WiFi Saturday; How are VM allowed to get away with providing such terrible service? in Speed Saturday Hi Virgin team, I need help ordering a Wi-Fi Pod if possible. Smart Wi-Fi Pod Support. . Our house has a lot of thick internal walls which means the signal doesn’t reach far at all - barely outside the room, let alone beyond that where we have a home office. I have the 1gb package, I have run the speed test which confirmed the. TV on the go. Tap Start the scan and then. I couldn't see any way to order my 1st wifi pod online so I had to phone CS and attempt to navigate the phone options to get through to the right person who could help me with this order. Every time I call (4times now) the agent has successfully ordered me a new Wi-Fi pod. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Hello, I'm at my wits end here trying to find out how to order a WiFi pod. I've recently changed my package to a Volt package, which includes access to up to 3 Wi-Fi pods. Am on 1GB, very weak signal in partners office and constantly disconnecting. A broadband speed boost to the next available level (up to a max of 1Gbps) and up to 3 WiFi Pods (if needed) at no extra cost. 4 rooms showed the. It never arrived. While connect to WiFi, Tap I’m ready. This will be. Networking and WiFi. SpeedHi I need to order Wi-Fi pods as my signal is poor in the bedroom. We're here to help. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Virgin Media WiFi pods are designed for easy plug-and-play setup with the Intelligent WiFi Plus app. Speak soon, Nat. Next, it checks your broadband speed to make sure there are no issues preventing you getting the most from it. . Then Start the scan again. Start the Scan (do this. Otherwise WiFi Max is an £8 Monthly addition to. Virgin Media; My Virgin Media; Shop; Help;. I had my broadband installed on Sat March 4th. However, I don't have any options for ordering a Pod through the app. House has an extension on it and wifi speed very poor in extension area (Named the Hub) and far away bedroom. (The app needs to show you get download speeds under 20Mbps to be able to order the pod ) Please try following the instructions <<< here >>>If you do want to invest in better equipment, you would need to get either a… (1) Mesh System, (2) Wireless router, (3) Wireless access point, (4) a pair of good quality Wifi Powerline Adaptors, or a combination of (2&3). The VM Connect app advised to order the WiFi pods, but with no information on how to do this. The pods can only be sent out one at a time too. Please let me know how you get on. Start the Scan (do this in every room) Scan complete. Further exclusions & legal stuff apply. Scan complete, Tap continue. . On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. If it reveals you have a WiFi blackspot, you’ll be able to order your Booster. I am also looking to order Wifi pods. TV on the go. Switched On. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. While connect to WiFi, Tap I’m ready. Kind regards, Ilyas. You need to perform the Home Scan using the Connect app in the area where the signal is low(est) or as near to there as possible. Customers who take out Virgin Media's WiFi Max guarantee will be sent up to three WiFi Pods to help improve wireless signal around their home. You can get your 1st one by signing up to WiFi max. Stream from Virgin Media. While connect to WiFi, Tap I’m ready. Tap Add a room, Tap the room you're in. About our help and support page. • Then Start the scan again. Please let me know how you get on. I cannot see the Message Us icon on Safari or Edge. 😊. I am going to send you a private message. . We're here to help. Here you’ll find all the help you need for Virgin Media related problems and issues. No setup fee. A broadband speed boost to the next available level (up to a max of 1Gbps) and up to 3 WiFi Pods (if needed) at no extra cost. The Virgin Intelligent WiFi Pod is a solid option for Virgin Media customers with Hub 3 and Hub 4 routers looking to boost Wi-Fi speeds and stability around the house. You need to use the Connect app to perform the Home Scan in the area where the signal is low (est) The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. Tap Add a room, Tap the room you're in. High up (8ft) not any. You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they £8 a. Hi- Could somebody please let me know how i order a WIFI Pod - Having put up with consistently with poor wifi coverage in 3 known points around the house - i have today scanned with the Connect app - One room only delivery 8mbps per second and two other rooms not even connecting "oops something has gone wrong" (all on the same. Sorry to hear of the wireless network issues experienced and the problems getting another pod ordered, we appreciate you raising this via the forums and welcome to the community. 3 weeks ago. If you need a second or third Pod, sign in to My Virgin Media, click on Your Package and follow the steps in the WiFi Max tab. And to help keep things ticking over, you get Intelligent WiFi service included and we’ll provide up to three signal-boosting mesh WiFi Pods (if they’re required) to extend your network – at no extra cost with Gig1 Fibre Broadband and our Volt packages. But VM connect doesn't work. I am sorry to hear you are experiencing issues with the WiFi signal in your home, we will be able to help. These are all described as "Great" with a green circle, and don't give me the option of ordering a WiFi pod. (Spoiler: there is no modem mode currently on the 5x), Thanks for your response here and welcome back. I tried using the connect app but it is just about fast enough when connected so it won't let me order one. About our help and support page. Guy very helpful explained that sales couldnt order but would get through to tech team but the wifi pods wouyld be free, put me on hold and after 25 minutes, tech team member answered ask what the problem was (blackspots in bedroom low sig 12 meg. It is not great - often the reconnections drop out or can't be made. Account - Mobile. Whilst the 1st pod can be requested, a second and third pod can only be ordered after diagnostics have been completed and we determine that a Pod is the correct fix for the connection issue. Wi-Fi pods - failed orders. This does not seem correct, given we are. We've also been upgraded to Volt 500, so understand we are eligible for a free Wifi Pod. However it will be chargeable if your on a lower tariff. The best way to get a pod order is download the Virgin Connect app, from here do a scan. Speed Please can you try the below steps usng the Connect the app:-. Retail Wireless Repeaters or Wi-Fi Mesh / Routers are so much more capable - and work with any ISP. Current VM broadband only customer. Hub5x Poor Wifi range, how to order wifi Pods in Networking and WiFi Friday; Need to Order Pods but I cant order through Virgin Connect in Networking and WiFi Friday; Latency, jitter and packet loss issues preventing us from working from home - considering cancelling in Speed Thursday; WiFi Pod ordering shambles in Networking. Simply sign into My Virgin Media and you will see your orders on your account dashboard. Go to solution. If the scan picks up that you need a pod it will allow you to order some. Browse Virgin Media Virgin Media Community. Hey , Welcome to the community and thanks for taking the time to post your issue on the forums. Clicking on Chat to us now does nothing. You can also check out how all your WiFi Pods are doing – see their signal strength, see which devices are connected to each one, get troubleshooting tips, rename them and much more. In one room the wifi is intermittent and sometimes disconnects because of weak signal. 5X hub with poor WiFi, pods repeatedly cancelled in Networking and WiFi 10 hours ago; Order Wi-Fi pods in Networking and WiFi yesterday; Virgin Media Refusing to send Wifi Pods or max even though the Wi-Fi speed is lower than the Guarentee in Networking and WiFi yesterday; Wifi pod issues in Networking and WiFi Saturday; WiFi. Pods are only free to customers on the 1GB, Ultimate Oomph or Volt packages - is that you? If so they are worth trying - they should work for you. I'm a Very Insightful Person, I'm. any help would be. Our new WiFi Max service allows you to have up to 3 pods. - 5123613 - 12 Browse Virgin Media Virgin Media CommunityIf you’re not getting download speeds of at least 20Mbps in every room with one WiFi Pod, you can request a second or third by signing in to My Virgin Media, clicking on Your Package and following the steps in the WiFi Max tab. Networking and WiFiI upgraded to the Gig1 service and was told I could order up to 3 wifi pods. I would like to help you with this. 3 months, 5 failed installations, wrong bundle, still no WIFI - losing my mind! in QuickStart, set up and connections 7 hours ago; Connection to Oculus 2 in Networking. QuickStart, set up and connections. And when I do get it to work there is no option available to order pods so I assume a 'poor' signal is not good enough to be called a blackspot. However, when I downloaded and used Chrome on my iPad, I found the icon and used it to have a message conversation with “Andi BOT” about ordering a WiFi Pod. on 24-04-2023 10:57. I will send a private message - watch out for the purple envelope. Ashleigh_C. Virgin Media. Tap Start the scan ; Then Start the scan again ; While connect to WiFi, Tap I’m readyYou can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they £8 a. If the scan picks up that you need a pod it will allow you to order some. Right from the. I know I need at least one additional wifi pod but there seems to be no menu option that lets me order one. If the scan picks up that you need a pod it will allow you to order some. My Virgin Media. I am looking to order WiFi pods as I previously had boosters from Sky that provided full coverage. Scan complete, Tap continue. However, it’s worth pointing out that the. i don't have time to sit on a call to customer service for an hour. · Start the Scan (do this in every room)You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they £8 a. Tap Order a WiFi Booster if an option. . The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. The firm said that the pods and the Media Hub. Please look out for the purple envelope in the top right of your screen. As Adduxi above correctly advised, when using our Connect App to scan for weak and blind spots in the property (and once one of those is detected), our App should give you the option to place a pod order online directly from there. Re: Order WiFi pods. However they can be chargeable depending what package you on. Due to this, we are only able to offer limited help. SpeedI don’t have a pod at all and I am doing the tests via wifi , please help it so driving us all and as it make a the tv in our back room - 5403097.